Policies

1.0 Information we collect

1.1 Storage & Security of your information

1.2 Concerns or Changes

1.3 Additional Changes or Updates

2.0 Intellectual Property

3.0 Refunds

4.0 Disclaimer

5.0 Complaints

This Policy applies to the activities of Wild FLow Wellbeing, It explains how we handle personal information and comply with the requirements of:

· The Privacy Act 1988

· The related National Privacy Principles 2001

· The Health Records and Information Privacy Act 2002 No. 71, and

· The Privacy and Personal Information Protection Act 1988 No. 133.

Wild Flow Wellbeing collects personal information from clients and prospective clients and businesses for collaboration and support purposes. This information may include your contact details, date of birth, gender, health-related information and communication records. We collect most of this information directly from you on or before your initial session, and sometimes during the coaching process. We only collect information that is needed for a specific purpose, in the daily running of our business and in providing services and supporting you to best serve and work with you.

1.1 Storage/Security of Personal Information

Wild Flow Wellbeing will endeavour to take all reasonable steps to keep secure any information, which we hold about you, and to keep this information accurate and up to date.

We will only disclose your personal information to a third party when we have your consent to do so, or otherwise:

· Required by law; or

· To protect the rights, property or personal safety of another of our customers, one of our staff or any member of the public; or if

· The assets and operations of the business are transferred to another party as a going concern.

If you provide your personal information to us, we will give you the choice to unsubscribe from any email service that delivers further information about special offers, promotions, and changes to our products and services. If you indicate that you do not wish to receive these, we will not contact you further for these purposes. Please allow 28 days for your request to be processed.

Should you require the personal information we hold about you, you can request a copy in writing, your file will be made available to you within 30 days of the written request.

You can email us at wildflowwellbeing@gmail.com

Should we need to update or change personal information that is inaccurate or out of date, or Have your personal information deleted (and we will take all reasonable steps to delete it unless we need to keep it for legal reasons (i.e. to avoid breaching the Public Records Act 1973).

1.2 Concerns or Questions

If Wild Flow Wellbeing becomes aware of any ongoing concerns or problems concerning our practices, we will take these issues seriously and work to address these concerns.

If you have any further queries relating to this Policy, or you have a problem or complaint, please contact us by email as per the address provided above.

1.3 Additional Changes or Updates

Wild Flow Wellbeing is constantly growing, changing and evolving as a business, community and service, as a result, our policies will be reviewed and may be revised from time to time. We therefore reserve the right to amend this Policy at any time, without notice, within the bounds of the relevant Acts mentioned previously in this policy.

Wild Flow Wellbeing does not diagnose, treat, prevent or cure any disease or condition. Our service is not intended as a substitute for the advice, treatment and/or diagnosis of a qualified doctor. We do not make any medical diagnoses, claims and/or substitute for your personal doctor’s care. Please speak to your health care professional should you have any concerns. Our role is to partner with you to provide ongoing support and accountability as you create an action plan to meet and maintain your wellbeing goals.

All the information on this website - www.wildflowwellbeing.com.au is published in good faith and for general information purposes only. Our mentoring and coaching does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this website (www.wildflowwellbeing.com.au), is strictly at your own risk. Wild Flow Wellbeing will not be liable for any losses and/or damages in connection with the use of our website, social media content or email marketing

2.0 Intellectual Property

All intellectual property belonging to Wild Flow Wellbeing, website, online or physical content, worksheets, booklets, resources, programs, information or documents remain solely the property of Wild Flow Wellbeing and are not to be reproduced, copied, distributed or sold under any circumstances. Failure to adhere to these terms will result in legal proceedings which may incur fees and costs to you for damages and loss.

From our website, you may choose to visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link, which may have gone 'bad'.

Please also be aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. Please be sure to check the Privacy Policies of these sites as well as their "Terms of Service" before engaging in any business or uploading any information.

By using our website, you hereby consent to our disclaimer and agree to its terms.

Should we update, amend or make any changes to this document, those changes will be prominently posted here.

If you have any concerns or need to contact us in relation to this privacy policy you can contact us via email

wildflowwellbeing@gmail.com

3.0 Disclaimer

Any form of services, consultations, coaching or training provided by Wild Flow Wellbeing is intended to offer insight and in no way constitutes legal, financial, professional, or physical advice for which a professional licence is required. As the client, you agree to receive coaching, yoga instruction, wellbeing tips and information as suggestions only and take full responsibility for any matters arising out of your participation, it is your full responsibility to seek your own professional advice in relation to any matter that needs further attention.

All content on this web site is for general information purposes only. Please see a medical psychiatrist, doctor and or similar professional if you need assessment and medication with depression, illness, or any other concerns whatsoever.

4.0 Refunds

If you feel that the services, coaching, yoga or offerings are not relevant or serving your needs or expectations within the first 10 minutes, you can terminate the service and a full refund for any money paid will be offered.

For any other matters regarding refunds, please be advised we will consider each case individually and may not be able to offer a refund, for change of mind. By entering into an agreement, membership, event or package you acknowledge that are required to pay the set out fees and payment terms regardless if you use our services once purchased.

5.0 Complaints

We put our clients at the heart of everything we do and making sure you’re happy with the support and programs we give you is important to us. However, sometimes we miss the mark and if you’re not satisfied with our customer service, coaching or training we want to know about it. It is your feedback that helps us improve our service and avoid making the same mistake twice.

Let us know

If you’re unhappy with any aspect of the service you’ve had from us, please email us at wildflowwellbeing@gmail.com.

Please be specific with your enquiery and include your full name, contact details and the date you are referring to.

We understand sometimes things happen, communications get misinterpreted. We are dedicated to supporting you and your unique experience to come to a reasonable resolution however please be aware that it is not always possible for us to offer you a refund.

We aim to resolve most issues quickly and informally, please be patient with your response as we have a very small team. We endeavour to reply to within 2 working days from when you get in touch

If you require any more information or have any questions about our policies, please feel free to contact us by email at: wildflowwellbeing@gmail.com